If you lost your copy of user manual, we will be happy to send another one or let you download one online. Just send us an email with your date of purchase, your name, and the product you need a manual for. We will send you a new copy or provide you with a PDF version of the manual in an email, that you may view or print from your computer.

If you need to order replacement parts for your stroller, please send an email to our service department. The email address is service@walkabye.com. Include the words REPLACEMENT PARTS in your subject line and please describe your request. You may send pictures to more accurately process your request.

If you believe your stroller needs to be serviced by a professional, please email our service department at service@walkabye.com. Include a description of the issue you are having, along with any pictures you may have. Our service representatives will inform you on how to submit your stroller for servicing. You may be responsible for shipping costs and the cost to repair your item. If your product is still under warranty, please inform the representative of your purchase date and that you are requesting a warranty service.